Question 1

How do I delete my account?

Accepted Answer

You can delete your account from your profile settings. This will permanently delete all your projects, meetings, and associated data. This action cannot be undone.

Question 2

Can I change my email address?

Accepted Answer

Currently, you cannot change your email address directly. If you need to change it, please contact support and we can help migrate your account.

Question 3

How do I reset my password?

Accepted Answer

Click "Forgot password?" on the login screen and enter your email. You'll receive a password reset link. The link expires after 24 hours for security.

Question 4

How do I export all my data?

Accepted Answer

Go to Subscription & Usage and click "Download a copy of all your data." You'll get a single JSON file containing all your account data — profile, projects, meetings, transcripts (with speaker labels), AI summaries, action items, decisions, risks, usage history, and subscription and billing history. Your raw recording audio is included as secure download links that stay valid for 7 days. This gives you a full, portable copy of your data at any time.

Question 5

How should I organize my projects?

Accepted Answer

Create one project per actual work project, client, or ongoing initiative. Use descriptive names. Archive completed projects to keep your workspace clean. Each project can contain multiple meetings over time.

Question 6

What makes a good meeting recording?

Accepted Answer

For best AI results: have someone summarize key points periodically, clearly state action items and who they're assigned to, announce decisions explicitly, and keep discussions focused. Clear structure helps the AI extract better content.

Question 7

Should I review AI-generated content before sharing?

Accepted Answer

Always! AI extraction is helpful but not perfect. Review all generated action items, decisions, and risks before sharing or acting on them. The review workflow helps you systematically check each item.

Question 8

What audio formats are supported?

Accepted Answer

We support MP3, WAV, M4A, WebM, OGG, and FLAC files up to 25MB. For best results, use clear audio with minimal background noise.

Question 9

Does live recording require software installation?

Accepted Answer

No. Live recording works directly in your browser using the Web Audio API. Chrome or Edge is recommended for best compatibility. No plugins or extensions required.

Question 10

How many times can I regenerate meeting minutes?

Accepted Answer

You can regenerate meeting minutes up to 3 times per meeting. After that, you can manually edit the content. This limit helps ensure fair resource usage across all users.

Question 11

What does the confidence indicator mean?

Accepted Answer

The AI indicates its confidence (High/Medium/Low) for each generated section. High confidence means the AI is certain about the extraction. Lower confidence means you should review more carefully as the content may need verification or editing.

Question 12

How does the review workflow work?

Accepted Answer

Mark individual items (action items, decisions, risks) as "reviewed" using the checkbox. Once all items are reviewed, you can confirm the meeting. Confirmed meetings are included in Project Chat queries and analytics.

Question 13

Can I link action items from different meetings?

Accepted Answer

Yes! The AI automatically detects related items across meetings and creates links. You can see the link badge on related items and click to navigate between them. This helps track ongoing tasks across multiple meetings.

Question 14

What is the difference between Registers and Reports?

Accepted Answer

Registers show detailed item lists (action items, decisions, risks) with full editing capabilities. Reports show aggregated analytics and summaries for a date range, useful for stakeholder reporting and project status updates.

Question 15

What is Project Chat?

Accepted Answer

Project Chat lets you ask questions about your confirmed meetings using AI. You can ask things like "What decisions were made last month?" or "What are the open action items for John?". Only confirmed meeting content is searchable.

Question 16

Is my meeting data private?

Accepted Answer

Yes. Your data is encrypted and only accessible to you. We use industry-standard encryption for data at rest and in transit. Your meeting recordings, transcripts, and generated content are private to your account.

Question 17

Who can see my projects and meetings?

Accepted Answer

Only you can see your own projects and meetings. Each user's data is completely isolated. Project collaborators (if enabled in the future) will only see shared content you explicitly grant access to.

Question 18

How long is my data stored?

Accepted Answer

Your data is stored for as long as your account is active. You can delete individual projects, meetings, or your entire account at any time. When you delete data, it is permanently removed from our systems.

Question 19

Is a credit card required for the free plan?

Accepted Answer

No! The free plan requires no credit card. Just sign up and start using MeetingVault immediately. You can upgrade to a paid plan anytime if you need more features.

Question 20

What happens when I reach my usage limits?

Accepted Answer

When you reach your daily limits, you'll need to wait until the next day (limits reset at midnight UTC) or upgrade your plan for higher limits. We'll notify you when you're approaching your limits.

Question 21

Can I cancel my subscription anytime?

Accepted Answer

Yes, you can cancel your subscription at any time. You'll continue to have access to paid features until the end of your billing period. After that, your account will revert to the free plan.

Question 22

Why is my transcription quality poor?

Accepted Answer

Transcription quality depends on audio clarity. For best results: use a good microphone, minimize background noise, ensure speakers are close to the mic, and avoid overlapping speech. Clear audio produces much better results.

Question 23

The AI generated incorrect information. What should I do?

Accepted Answer

AI-generated content should always be reviewed. Use the review workflow to check each item. You can edit any generated content directly. Low confidence indicators highlight sections that need extra attention.

Question 24

My recording failed or was cut short. Can I recover it?

Accepted Answer

If a recording fails mid-session, check your browser's downloads folder - partial recordings are often saved automatically. If you still have the audio file, you can upload it again for processing.

Question 25

Live recording isn't working in my browser.

Accepted Answer

Live recording works best in Chrome or Edge. Ensure you've granted microphone permissions when prompted. Try refreshing the page or clearing your browser cache. Safari has limited support for some audio features.

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